Terms of Use & Privacy Policy

Last updated: 5th, October, 2025

This page sets the rules for using the Lumoré Studio LLC (“Lumoré,” “we,” “us”) website and summarizes how we handle personal data for site visitors. Client engagements are governed by our executed Standard Services Terms and Statement of Work. If there is a conflict between this page and an executed agreement, the executed agreement controls.

Terms of Use

1) Acceptance

By browsing or using this website, you agree to these Terms of Use and to the Privacy Policy below. If you engage Lumoré as a paying client, your project is governed by a signed Statement of Work and our Standard Services Terms.

2) Intellectual Property and Limited License

All site content—including text, graphics, layouts, logos, and trademarks—is owned by Lumoré or our licensors and is protected by law. You may view the site for your internal business purposes only. Any copying, scraping, framing, mirroring, or republication without our prior written permission is prohibited.

3) Acceptable Use

You will not: (a) disrupt or interfere with the website; (b) attempt to gain unauthorized access to any systems; (c) use automated tools to crawl, scrape, or harvest content; or (d) upload or transmit unlawful, infringing, defamatory, or confidential material without permission.

4) No Professional Advice

Content on this website is for general information only. It is not legal, tax, accounting, investment, medical, or other regulated professional advice. You should consult your own professional advisors for such matters.

5) Third-Party Services and Links

The website may link to or embed services run by others (for example, payments, forms, analytics, or newsletter tools). Those services are governed by their own terms and privacy notices. We are not responsible for their acts or omissions.

6) Availability, Changes, and Interruptions

We may modify, suspend, or discontinue any part of the website for maintenance, security, or operational reasons and will use reasonable efforts to minimize disruption.

7) Warranty Disclaimer (Website)

The website is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage.

8) Limitation of Liability (Website)

To the fullest extent permitted by law, Lumoré will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including lost profits, revenue, goodwill, or data), even if advised of the possibility. In any case, our total liability related to your use of the website will not exceed the amounts you paid (if any) to access or use the website in the twelve (12) months before the claim arose.

9) Governing Law and Dispute Resolution

These Terms of Use are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Disputes must be brought on an individual basis and not as a class or representative action. For client work, dispute resolution is set out in the executed Standard Services Terms.

10) Contact (Website)

Lumoré Studio LLC

Email: hello@lumorestudio.com

Mailing address available upon request.

11) Standard Services Terms (For Clients)

Client engagements are governed by the Standard Services Terms and the applicable Statement of Work. Please refer to your executed documents for the controlling terms.

Privacy Policy

1) Who We Are (Controller)

Lumoré Studio LLC, registered in Delaware, United States. Principal business locations: Los Angeles, California, and Miami, Florida, United States.

Contact: hello@lumorestudio.com

When we act as a processor for a client (for example, when we access their systems or handle personal data they control), we do so strictly under their instructions and the applicable data processing terms.

2) Personal Data We Collect

Identification and contact: name, job title, company, email; phone and mailing address if provided.
Project and account data: briefs, requirements, meeting notes, correspondence, proposals, statements of work, and files you provide.
Financial records: billing details and transaction records; payment credentials are handled by processors (e.g., Stripe, Wise, your bank) and are not stored by Lumoré.
Technical/usage: IP address, device and browser type, pages viewed, timestamps, referring URLs, approximate location, and cookie/consent identifiers.
Support and communications: enquiry details, scheduling information, feedback, and complaint records.
We do not intentionally collect special-category data (e.g., health, biometric, political opinions). Please do not send such data unless requested and appropriately safeguarded.

3) How and Why We Use Personal Data (Legal Bases)

Responding to enquiries and pre-contract steps (legitimate interests and, where applicable, pre-contractual processing).
Providing services, project management, and invoicing (contract; legal obligation for tax/accounting).
Operating and securing the website; preventing fraud (legitimate interests).
Newsletters and marketing communications (consent, or legitimate interests for relevant B2B communications subject to local rules).
Showcasing non-confidential portfolio items or testimonials (consent or legitimate interests, balanced against confidentiality and your rights).

4) Cookies and Similar Technologies

We may use cookies or similar technologies on the website.

Strictly necessary: core functionality, security, and consent storage (no consent required).
Preferences/functional: remember settings (consent where required).
Analytics: Google Analytics 4 (planned) for aggregated usage statistics (consent in EU/UK and other consent jurisdictions).
Marketing: Beehiiv newsletter embeds or tracking (consent where required).
When enabled, our Squarespace cookie banner will allow you to accept, reject, or customize non-essential cookies. You can also control cookies through your browser settings.

5) Sharing Personal Data

We do not sell personal data. We share limited data with:

Service providers (processors): Squarespace (website/hosting), Google Analytics 4, Beehiiv (newsletter), Stripe/Wise/banks (payments), QuickBooks Online/Xero (invoicing), PandaDoc/DocuSign (e-signatures), and IT/security or CRM/project tools, each under contract and data-processing terms.
Professional advisors: legal, tax, and insurance providers (where necessary).
Authorities: where required by law or to defend legal claims.
Corporate events: in connection with a merger, acquisition, or reorganization, subject to appropriate safeguards.

6) International Transfers

If personal data is transferred outside your country (for example, to the United States), we use appropriate safeguards permitted by law, such as the EU Standard Contractual Clauses and the UK IDTA/Addendum, with transfer assessments and additional measures where needed.

7) Retention

We keep personal data only as long as necessary for the purposes described or to meet legal obligations, then delete or anonymize it. Standard periods:

Client/project files: project term plus six (6) years (claims limitation/defense).
Contracts/invoices/financial records: seven (7) years (typical U.S. tax/accounting practice).
Enquiries/leads: twenty-four (24) months after the last interaction.
Marketing lists: until you unsubscribe; we maintain a minimal suppression record to honor your choice.
Cookies: per provider-specific lifetimes once non-essential cookies are enabled.

8) Security

We use reasonable administrative, technical, and physical safeguards (for example, TLS in transit, access controls/least privilege, secure backups, vendor due diligence, and staff confidentiality). No method is 100% secure; you should implement appropriate security on your systems.

9) Your Rights

Depending on your location, you may have rights to access, rectify, erase, restrict, object (including to direct marketing), port data you provided, and withdraw consent without affecting prior processing.

How to exercise: email hello@lumorestudio.com. We may need to verify your identity.

EU/UK residents may lodge a complaint with their supervisory authority.

For certain U.S. states, you may have additional rights (such as access, deletion, correction, or opting out of targeted advertising). Lumoré does not sell personal information. If cross-context behavioral advertising is implemented in the future, you will be able to opt out via the cookie banner or by contacting us.

10) Children

Our services target business professionals. We do not knowingly collect personal data from children under 16.

11) Changes to This Policy

We may update this Policy. The “Last updated” date reflects the current version. Material changes will be highlighted on the website or communicated by email where appropriate.

12) Contact